Many of you will remember my frustrated post back in January where we were upset with Joey’s Global Grill & Lounge in Mayfield Common (Edmonton). You can read my initial post if you’d like the first part of this story.
After that post, and a follow up feedback form on their site, I was contacted by Dean and Nick, management with Joey’s. They received my feedback and there was a confusion with my initial contact form as each person had thought the other had responded.
They apologized for the lack of response and the service and they invited us back to try to recreate the evening we were hoping to have the first time we were there. We are all moms and, as such, our schedules don’t fall in to place too often, but we were all available this past Friday and we set a time to have another girls night out.
I have to say, we had a lot of fun and it was a very different experience than the first time we were there. Our server, Marina was very helpful and quick. She was friendly and chatty. I’ve been known to be chatty before (shut up Papa Bird!)… and I love friendly people so I was happy.
I ordered the same thing I did before, the Lobster Ravioli, which was amazing. I also ordered a Lava Cake for dessert that I had planned on sharing with the group, but there were no immediate takers so I gobbled it up! Everyone at the table ordered something different, and everyone said their meal was delicious.
During our time there, two managers had come up to make sure we were doing okay. Angela and Evan were both very nice and made a wonderful effort to make us feel special.
One of my friends said that this must be what being a celebrity must feel like. Regardless, it was really nice and we had time after our meal to relax and chat in the restaurant. Even better, we had even more time after our meal to head out for our girls night at the casino.
I know that things go wrong in every hospitality establishment. Things get overlooked, left out, forgotten. It happens – it’s happened to everyone!
Joey’s Global Grill did a wonderful job at having us back and they gave us a great night out. In the end, the team at Joey’s Global Grill picked up our bill for us. They apologized that we didn’t get the service to begin with and they went above and beyond to rectify it.
So, thank you to Evan, Angela, Marina and Nick for setting this up and making four moms who occasionally get a chance to get out together, feel special.
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{ 2 comments… read them below or add one }
I thought about that, and I would go back. It will be down the road as we only have a handful of outings a year.
I would like to go back again 'not announced' and see how it goes. If everything went well, then I could really consider the first time just a one-off situation.
The food was dee-lish!
Do you think you would be back though? I would think it would be a tough call seeing as how they *knew* they had to make up for last time, kwim?